Gardeners Crouch End Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Crouch End provides gardening and related services to residential and commercial clients. By booking a service, accepting a quotation, or allowing our team to begin work at your premises, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before placing a booking. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation that books or receives services from Gardeners Crouch End.

Company, we, our or us means Gardeners Crouch End and any authorised employees, gardeners, subcontractors, or agents working on its behalf.

Services means any gardening, garden maintenance, landscaping, clearance, planting, lawn care, hedge cutting, pruning, patio or driveway tidying, or related work provided by the Company.

Site or Premises means the garden, land, or property at which the Services are to be carried out.

Contract means the agreement between the Client and the Company created when a booking is accepted or a quotation is approved by the Client.

2. Scope of Services

2.1 The Company provides gardening and garden maintenance services tailored to the specific needs of each Client, including but not limited to regular maintenance visits, one-off tidy-ups, seasonal planting, soft landscaping, and general garden care.

2.2 The exact scope of work will be agreed with the Client in advance, either by way of a written quotation, email confirmation, or clear verbal agreement. Only the Services explicitly agreed will be carried out during a visit, unless otherwise agreed on site and confirmed by the Client.

2.3 Any additional work requested by the Client that falls outside the original specification may be subject to additional charges, which will be confirmed before such work is undertaken wherever reasonably practicable.

3. Booking Process

3.1 Bookings may be requested by the Client via the Company’s chosen communication channels. A booking is not confirmed until the Company has accepted the booking request and provided confirmation to the Client.

3.2 For certain Services, particularly larger or more complex gardening projects, the Company may conduct an initial site visit to assess the Premises and confirm the scope of work before issuing a quotation and agreeing a start date.

3.3 The Client is responsible for providing accurate information when making a booking, including the size and condition of the garden, access details, and any known issues at the Premises that might affect the Services.

3.4 The Company reserves the right to refuse or cancel any booking where the requested work falls outside of our expertise, where conditions at the Premises are unsafe, or where the Client has previously failed to comply with these Terms and Conditions.

4. Quotations and Pricing

4.1 Quotations are provided based on the information supplied by the Client and any site assessment carried out by the Company. Quotations are normally valid for a limited period, which will be stated at the time of issue or otherwise for a reasonable period.

4.2 Pricing may be based on hourly rates, fixed fees for specified tasks, or a combination of both, depending on the nature of the Services to be provided.

4.3 If, upon arrival at the Premises, the actual condition of the garden or scope of the required work differs materially from the information provided by the Client, the Company may adjust the quotation or pricing accordingly. The Client will be informed before any additional charges are incurred.

4.4 All prices quoted are exclusive of any applicable taxes or statutory charges that may be introduced or varied from time to time. Any such charges will be added to the Client’s invoice where required by law.

5. Access to the Premises

5.1 The Client must ensure that the Company has safe and reasonable access to the Premises at the agreed dates and times. This includes providing all necessary keys, codes, or instructions for entry to the garden or outdoor areas.

5.2 If our gardeners are unable to access the Premises to carry out the Services due to inadequate or incorrect access arrangements provided by the Client, the visit may be treated as a late cancellation and fees may be charged in accordance with the cancellation terms set out in these conditions.

5.3 The Client is responsible for ensuring that any pets, children, or vulnerable persons at the Premises are kept safely away from tools, machinery, and work areas during our visit.

6. Client Responsibilities

6.1 The Client agrees to provide any information that is reasonably required for the safe and effective delivery of the Services, including notification of underground utilities, irrigation systems, or other hidden features that could be affected by gardening work.

6.2 The Client must inform the Company of any allergies, sensitivities, or specific concerns relating to plants, pesticides, or fertilisers used in the garden, so that suitable alternatives can be considered where possible.

6.3 The Client must ensure the Premises are in a suitable condition for the Company to carry out the Services. This may include removing personal items, garden furniture, or obstacles, unless the removal of such items forms part of the agreed Services.

6.4 The Client is responsible for obtaining any necessary permissions, consents, or approvals required for work on shared boundaries, trees subject to preservation orders, or other regulated features. The Company will not be held liable for work carried out in good faith where the Client has failed to secure the required permissions.

7. Payments and Invoicing

7.1 The Client agrees to pay the Company for the Services provided in accordance with the pricing and payment terms agreed at the time of booking or stated on the quotation.

7.2 Unless otherwise agreed, payment is due either on completion of the visit or within the payment period stated on the invoice issued by the Company.

7.3 The Company reserves the right to require a deposit prior to commencing certain Services, particularly for larger projects, one-off garden overhauls, or where significant materials or plants must be purchased in advance. Deposits are non-refundable except where the Company is unable to carry out the Services due to reasons within its control.

7.4 If payment is not received by the due date, the Company may suspend further Services until payment is made in full and may charge interest or late payment fees at a reasonable rate, in line with applicable UK legislation governing late payments.

7.5 The Client is responsible for any bank charges or transaction fees incurred when making payment, particularly for international transfers or non-standard payment methods, unless expressly agreed otherwise.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice ahead of the scheduled appointment time. The minimum notice period for cancellations or amendments will be communicated at the time of booking or in subsequent correspondence.

8.2 If the Client cancels or reschedules within the minimum notice period, the Company reserves the right to charge a cancellation fee, which may be a fixed amount, a proportion of the expected service fee, or, in the case of larger projects, the full value of any non-refundable materials or plants ordered on the Client’s behalf.

8.3 The Company may need to cancel or reschedule a visit due to adverse weather conditions, staff illness, or other circumstances beyond our reasonable control. In such cases, the Company will seek to provide as much notice as possible and will offer an alternative date. The Company will not be liable for any losses caused by such changes, but any deposits for work not yet carried out will either be applied to a rescheduled visit or, where appropriate, refunded.

8.4 Repeated cancellations or rescheduling by the Client may result in the Company declining future bookings or requiring advance payment for Services.

9. Garden Waste and Environmental Regulations

9.1 The handling and disposal of garden waste will be agreed with the Client at the time of booking. Options may include the Company removing waste for disposal, the Client retaining waste on site for composting, or using council-provided garden waste services.

9.2 Where waste removal by the Company is included, this will be charged as part of the quoted Service fee or as an additional item, depending on the volume and nature of the waste produced.

9.3 The Company will manage green waste in accordance with relevant UK environmental regulations and local authority requirements. Non-garden waste, hazardous materials, or items such as rubble, building waste, or household rubbish are not included unless expressly agreed and may incur additional charges.

9.4 The Client is responsible for ensuring that any compost bins, green waste containers, or similar facilities on site are in safe, hygienic condition and are suitable for use by our team.

10. Use of Equipment and Health and Safety

10.1 The Company will provide and use its own tools, machinery, and equipment, unless otherwise agreed in advance with the Client.

10.2 All work will be carried out with regard to reasonable standards of health and safety. The Client must not request or insist on work that, in the opinion of the Company, would be unsafe or unsuitable, such as the use of unstable ladders, unsafe structures, or unprotected power supplies.

10.3 The Client must keep children, pets, and visitors away from areas where machinery is being operated or tools are in use and must not interfere with the Company’s equipment at any time.

11. Liability and Insurance

11.1 The Company will exercise reasonable care and skill in the performance of the Services. If the Client believes that any part of the work has not been carried out to a reasonable standard, the Client must notify the Company within a reasonable time so that any issues can be reviewed and, where appropriate, remedied.

11.2 The Company holds appropriate insurance cover for its gardening activities, including public liability insurance. Details of cover can be provided upon request.

11.3 The Company’s total liability to the Client in respect of any loss or damage arising from or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific visit or project giving rise to the claim, except where such limitation is not permitted by law.

11.4 The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profits, or loss of opportunity, arising from the Services or any delay or failure to perform the Services.

11.5 The Company will not be responsible for any damage to plants, lawns, or garden features caused by pre-existing conditions, pests, diseases, weather events, or the natural characteristics of living plants and materials.

12. Damage to Property

12.1 While all reasonable care will be taken, the Company cannot accept responsibility for damage to hidden or unknown services such as cables, pipes, or irrigation systems that have not been clearly identified by the Client prior to work commencing.

12.2 Any damage clearly caused by the Company’s negligence must be reported to the Company as soon as possible and within a reasonable timeframe after the visit. The Company will assess the situation and, where appropriate, arrange repair or provide fair compensation, subject to the liability limitations set out in these Terms and Conditions.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and reliable gardening service. If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the Company promptly so that it can be investigated.

13.2 The Company will consider all complaints in good faith and will seek to resolve issues through discussion, remedial work, or other reasonable measures where appropriate.

13.3 If a dispute cannot be resolved directly between the Client and the Company, both parties agree to consider mediation or another informal resolution process before commencing formal legal proceedings, where this is practical and proportionate.

14. Changes to These Terms

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, our Services, or our business practices.

14.2 The version of the Terms and Conditions in force at the time of a confirmed booking will apply to that specific booking. Continued use of our Services after changes are published will constitute acceptance of the updated terms for future bookings.

15. Privacy and Personal Data

15.1 The Company will collect and process personal data from Clients only to the extent necessary to manage bookings, deliver Services, and administer the business.

15.2 Personal data will be handled in compliance with applicable UK data protection legislation. The Company will not sell or share Client details with unrelated third parties except where required by law or where reasonably necessary for the performance of the Services.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Gardeners Crouch End, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our gardening services.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or arrangements.

By proceeding with a booking or allowing work to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.